Tech Support Contact Numbers
The following numbers are available for standard warranty and out-of-warranty customers. For access to priority support options, please see your specific hardware support contract and/or software upgrade protection plan. For all hardware support contracts and software upgrade protection plans, 24/7 English-only support can be obtained by calling the following support number: + 256-217-1175.
US Holiday Notice
For customers who are not in the United States, Avocent will be providing technical support only in English during the following holidays. 2011 Holidays - January 3, January 17, May 30, July 4, September 5, November 24, November 25, December 26 and December 27. Technical Support will be closed for customers in the United States without a 24/7 support contract.
North & South America
Location | Available Language1 | Local Coverage in Language
(excludes Holidays)2 | Time Zone | World Time
(UTC/GMT) | Numbers for Standard H/W Warranty Support (3) |
United States of America
Avocent Corporate Headquarters, 4991 Corporate Drive, Huntsville, AL 35805 |
| USA | English | Mon-Fri
7:00am to 7:00pm | EST | -5 | 1-888-793-8763 |
| Canada | English | Mon-Fri
8:30am to 5:30pm | EST
| -5 | 1-877-992-9239 |
| Brazil | Portuguese | Mon-Fri
9:00am 6:00pm | GMT-3 | -3 | E-mail |
Europe & Middle East
EMEA Headquarters
Avocent International, Avocent House, Shannon Free Zone, Shannon, County Clare, Ireland |
| UK | English | Mon-Fri
7:00am to 7:00pm | GMT | 0 | 0-808-234-3473 |
| France | French | Mon-Fri
8:00am to 4:00pm | CET | +1 | 0800-911955 |
| Germany | German | Mon-Fri
8:00am to 4:00pm | CET | +1 | 0800 5888162 |
| Switzerland | French, German | Mon-Fri
8:00am to 4:00pm | CET | +1 | 0800-556-192 |
| Belgium | French | Mon-Fri
8:00am to 4:00pm | CET | +1 | 0800-767-31 |
| Austria | German | Mon-Fri
8:00am to 4:00pm | CET | +1 | 0800-291393 |
| Ireland | English | Mon-Fri
7:00am to 7:00pm | GMT | 0 | 1-800-657-563 |
| Denmark | English | Mon-Fri
7:00am to 7:00pm | CET | +1 | 8088.5123 |
| Norway | English | Mon-Fri
7:00am to 7:00pm | CET | +1 | 800.14.295 |
| Sweden | English | Mon-Fri
7:00am to 7:00pm | CET | +1 | 020.791.650 |
All other
EMEA Countries | English | Mon-Fri
7:00am to 7:00pm | CET | +1 | + 353 61 715292 |
Asia Pacific
APAC
Avocent Asia Pacific Pte Ltd , 151 Lorong Chuan, Lobby D, #05-04, new Tech Park, Singapore 556741 |
| Australia | English | Mon-Fri
9:00am to 9:00pm | EDT | +10/+11 | 1-800-614-901 |
| New Zealand | English | Mon-Fri
9:00am to 9:00pm | NZDT | +12/+13 | 0800-451280 |
| China | Mandarin | Mon-Fri
9:00am to 6:00pm | CST | +8 | 4001-202135 |
| India | English | |
| +5 | 000.800.001.6151 |
| Japan | Japanese | Mon-Fri
9:00am to 6:00pm | JST | +9 | 0066-33-812481 |
| Hong Kong | Cantonese | Mon-Fri
9:00am to 6:00pm | HKT | +8 | 800-966-160 |
| Korea | English Only | Mon-Fri
9:00am to 6:00pm | KST | +9 | 00-798-14-800-7879 |
| Taiwan | Mandarin | Mon-Fri
9:00am to 6:00pm | CST | +8 | |
ASEAN |
| Singapore | English | Mon-Fri
9:00am to 9:00pm | SGT | +8 | 800-120-5307 |
| Malaysia | English | Mon-Fri
9:00am to 9:00pm | MYT | +8 | 1 800-814-844 |
| Thailand | English | Mon-Fri
9:00am to 9:00pm | ICT | +7 | 1 800-12-066-6732 |
| Indonesia | English | Mon-Fri
9:00am to 9:00pm | WIT | +7 | 007803-011-0248 |
| Vietnam | English | Mon-Fri
9:00am to 9:00pm | ICT | +7 | 120-11066 |
(1) Additional languages may be available during specific hours.
(2) Standard Warranty / Out-of-Warranty support will be unavailable during local in-country holidays.
(3) For all hardware support contracts and software upgrade protection plans, 24/7 English-only support can be obtained by calling the following support number: + 256-217-1175.
For more information about our Avocent Service programs please contact your local Avocent representative or click here.